Introduction
At Holistic Xtracts, we are committed to maintaining the highest standards of journalism, accuracy, and transparency. We value the feedback and opinions of our readers and take complaints seriously. This Editorial Complaints Policy outlines our approach to addressing concerns and complaints related to our editorial content.
How to Make a Complaint
If you believe there is an issue with the accuracy, fairness, or ethical standards of our content, we encourage you to submit a complaint. Please include the following information in your complaint:
- Your contact information: Name, email address, and phone number.
- Details of the complaint: Specify the content in question, the nature of the complaint, and provide any supporting evidence or context.
- Article details: If applicable, include the title, publication date, and URL of the article.
Complaints should be submitted via email to [email protected].
Review Process
Upon receiving a complaint, our editorial team will conduct a thorough review of the concerns raised. The review process includes:
- Assessment: Evaluating the validity and substance of the complaint.
- Investigation: Conducting an internal investigation, which may involve consulting relevant sources and fact-checking.
- Response: Providing a response to the complainant with our findings and any corrective actions taken, if applicable.
Timeline
We strive to address complaints promptly. You can expect an acknowledgment of your complaint within [X] days of submission. The resolution of the complaint will depend on the complexity and nature of the issues raised but will typically be concluded within [Y] days.
Editorial Corrections and Clarifications
If, upon review, we find that a correction or clarification is warranted, we will promptly update the content to reflect accurate information. In such cases, we will clearly indicate the nature of the correction or clarification.
External Mediation
If you are dissatisfied with the outcome of our internal review, you have the option to seek external mediation from relevant industry bodies or ombudsman services.
Contact Information
For editorial complaints, please contact us at [email protected].
Commitment to Transparency
Holistic Xtracts is committed to transparency and accountability in our editorial processes. Your feedback is crucial in helping us maintain the highest standards of journalistic integrity.
Thank you for your commitment to the quality and accuracy of our content.
To your holistic journey